Privacy Policy

Your privacy matters to us at draquelovintumesa

Effective Date: 15 January 2025 | Last Updated: 15 January 2025

1. Information We Collect

Personal Information

When you use draquelovintumesa's financial analysis platform, we collect information you provide directly to us. This includes your name, email address, phone number, company details, and business information when you create an account or contact us. We also collect payment information when you purchase our services, though this is processed securely through our payment partners.

During your use of our platform, we collect information about your financial analysis activities, preferences, and the data you input for business decision-making. This helps us provide personalized insights and improve our service quality.

Usage Data

We automatically collect information about how you interact with our platform. This includes your IP address, browser type, device information, pages visited, time spent on different sections, and features used. We use this data to understand user behavior and enhance our platform's functionality.

Our system also tracks your engagement with our learning programs, webinars, and analytical tools to provide better recommendations and support your financial analysis journey.

Business Data

As a financial analysis platform, we process business data you upload or enter into our system. This may include financial statements, business metrics, market data, and analytical reports. We treat this information with the highest level of security and confidentiality.

2. How We Use Your Information

Service Provision

We use your information primarily to provide and improve our financial analysis services. This includes processing your business data, generating analytical reports, providing personalized insights, and delivering the educational content you've requested.

Your data helps us customize your experience, recommend relevant features, and ensure our platform meets your specific business analysis needs.

Communication

We use your contact information to send you important updates about our services, respond to your inquiries, and provide customer support. This includes notifications about new features, webinar invitations, and educational content that might interest you.

You can control the types of communications you receive through your account settings or by contacting us directly.

Platform Improvement

We analyze usage patterns and feedback to continuously improve our platform. This includes developing new features, enhancing existing tools, and creating better educational resources for our users.

3. Information Sharing and Disclosure

Third-Party Service Providers

We work with trusted third-party service providers who help us deliver our services. These include payment processors, cloud storage providers, analytics services, and customer support tools. All third parties are bound by strict confidentiality agreements and are only permitted to use your information for the specific services they provide to us.

Important: We never sell, rent, or trade your personal information to third parties for their marketing purposes.

Legal Requirements

We may disclose your information if required by law, court order, or government request. We may also share information to protect our rights, prevent fraud, or ensure the security of our platform and users.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will notify you of any such change and ensure your data continues to be protected under this privacy policy.

4. Data Security

Security Measures

We implement comprehensive security measures to protect your information. Our platform uses industry-standard encryption for data transmission and storage, multi-factor authentication, and regular security audits to ensure your data remains secure.

All business data you upload is encrypted both in transit and at rest. We use secure servers located in certified data centers with physical security controls, redundant systems, and regular backups.

Access Controls

Access to your personal and business data is strictly limited to authorized personnel who need it to provide our services. All team members undergo security training and are bound by confidentiality agreements.

Data Breach Response

In the unlikely event of a security breach, we have procedures in place to respond quickly, assess the situation, and notify affected users as required by law. We maintain incident response plans and work with cybersecurity experts to minimize any potential impact.

5. Your Privacy Rights

Access and Correction

You have the right to access, update, or correct your personal information at any time. You can do this through your account settings or by contacting our support team. We will respond to your requests within a reasonable timeframe.

Data Portability

You can request a copy of your personal data in a structured, machine-readable format. This allows you to transfer your information to another service provider if you choose to do so.

Deletion Rights

You can request that we delete your personal information, subject to certain legal and contractual obligations. When you delete your account, we will remove your personal data while retaining anonymized usage statistics for platform improvement purposes.

Marketing Communications

You can opt out of marketing communications at any time by using the unsubscribe link in our emails or updating your preferences in your account settings. Essential service communications will continue as necessary for platform operation.

6. Data Retention

Retention Periods

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Account information is typically retained for the duration of your active subscription plus an additional period as required by law or for legitimate business purposes.

Business data uploaded to our platform is retained according to your subscription terms and data retention preferences. You can delete specific data or request full data deletion through your account settings.

Deletion Procedures

When data is scheduled for deletion, we use secure deletion methods to ensure it cannot be recovered. Backup copies are also securely deleted according to our data retention schedule.

7. International Data Transfers

Data Processing Locations

While draquelovintumesa operates primarily in Australia, we may process your data in other countries where our service providers are located. We ensure that all international data transfers comply with applicable privacy laws and include appropriate safeguards to protect your information.

Transfer Safeguards

When transferring data internationally, we use standard contractual clauses, adequacy decisions, or other lawful mechanisms to ensure your data receives equivalent protection regardless of where it's processed.

8. Cookies and Tracking

Cookie Usage

We use cookies and similar technologies to enhance your experience on our platform. These help us remember your preferences, keep you logged in, and provide personalized content. You can control cookie settings through your browser, though some features may not work properly if cookies are disabled.

Analytics

We use analytics tools to understand how users interact with our platform. This helps us improve our services and create better user experiences. These tools may collect information about your usage patterns, but we ensure this data is used responsibly and in accordance with this policy.

9. Changes to This Policy

Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you through email or a prominent notice on our platform.

We encourage you to review this policy periodically to stay informed about how we protect your information. The effective date at the top of this policy indicates when the latest version took effect.

Continued Use

By continuing to use our services after policy changes take effect, you agree to be bound by the updated terms. If you disagree with changes, you may discontinue using our services and request deletion of your data.

Contact Us About Privacy

If you have questions about this privacy policy or how we handle your information, please contact us:

draquelovintumesa Privacy Team
168 St Georges Terrace, Perth WA 6000, Australia
Email: info@draquelovintumesa.com
Phone: +61731381790

We aim to respond to all privacy inquiries within 7 business days.